☎️ 演示呼叫中心
高级
这是一个Support、AI领域的自动化工作流，包含 38 个节点。主要使用 If、Set、Code、Redis、Switch 等节点，结合人工智能技术实现智能自动化。 AI聊天机器人呼叫中心：演示呼叫中心（生产就绪，第2部分）
前置要求
- •Redis 服务器连接信息
- •PostgreSQL 数据库连接信息
使用的节点 (38 个)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "Oe2Qnkb1PoMSaxKw",
"meta": {
"instanceId": "daae7bb90c8655b08e0b68de8a52b1178f2812f6a234efb0b0509279dbb70b3e",
"templateCredsSetupCompleted": true
},
"name": "☎️ 演示呼叫中心",
"tags": [
{
"id": "no8Mb078mvRgw7PS",
"name": "DEMO",
"createdAt": "2025-04-30T05:34:10.330Z",
"updatedAt": "2025-04-30T05:34:10.330Z"
}
],
"nodes": [
{
"id": "66c50a25-19b6-43fc-8131-8bd2ee980cb2",
"name": "会话",
"type": "n8n-nodes-base.redis",
"notes": "{session_id}:session",
"onError": "continueRegularOutput",
"position": [
-1460,
580
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "c94d1cda-a5ad-4f7b-a12b-310c1203d5b9",
"name": "输入",
"type": "n8n-nodes-base.set",
"position": [
-2140,
340
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "864a0b6e-0b01-4ad3-b7a9-d3007a82c788",
"name": "测试触发器",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-2320,
540
],
"webhookId": "6ad37989-0fb4-4b34-9e4d-017b02eb3199",
"parameters": {},
"typeVersion": 1.1
},
{
"id": "08d3f83c-bc49-4f0e-abb5-809763558b8c",
"name": "测试字段",
"type": "n8n-nodes-base.set",
"notes": "香港繁體中文",
"position": [
-2140,
540
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 3.4
},
{
"id": "55998238-1744-42af-ac9a-2c563bed01f3",
"name": "流程触发器",
"type": "n8n-nodes-base.executeWorkflowTrigger",
"position": [
-2320,
340
],
"parameters": {},
"typeVersion": 1.1
},
{
"id": "c90c1520-e0a2-4a7c-b26f-e343d54605a8",
"name": "速率限制",
"type": "n8n-nodes-base.redis",
"notes": "TTL 90s\n{session_id}:hits",
"onError": "continueRegularOutput",
"position": [
-1800,
340
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "c34deb24-4124-4ed7-83f3-4a96ad81616c",
"name": "如果已评级",
"type": "n8n-nodes-base.if",
"notes": "30 CHATS",
"position": [
-1800,
560
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 2.2
},
{
"id": "9efe673e-6935-4567-814f-c2d781af5eab",
"name": "评级输出",
"type": "n8n-nodes-base.set",
"notes": "Please wait...",
"position": [
-1800,
1340
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 3.4
},
{
"id": "e58e8ad3-6d5c-4feb-9d21-cdd91cadf862",
"name": "聊天记忆",
"type": "n8n-nodes-base.set",
"notes": "Recall/Create {timestamp}",
"position": [
-1260,
580
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 3.4
},
{
"id": "d6b0be18-a95d-4b18-9a3d-49a4e4acf7b9",
"name": "便签 3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2620,
280
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "b84bb1ee-3298-48bd-8212-f4a6358330a5",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1920,
240
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "2066d93a-6158-4066-94f7-2fad8fe1f37a",
"name": "便签 1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1560,
460
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "e2e70473-60ad-4b53-a36a-8498e89a0c6a",
"name": "便签 2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1940,
1220
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "bf41212f-31e3-4c15-9b70-8cdd34bc4ed7",
"name": "便签 4",
"type": "n8n-nodes-base.stickyNote",
"position": [
520,
0
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "407df80b-6b3c-4327-a744-3500a1366455",
"name": "频道切换",
"type": "n8n-nodes-base.switch",
"position": [
-940,
580
],
"parameters": {},
"typeVersion": 3.2
},
{
"id": "935465c9-2578-48c8-82cc-320b77beccf5",
"name": "便签 5",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
0
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "c7bdd165-da05-4fcd-b94e-c42098442e1d",
"name": "AI Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"onError": "continueErrorOutput",
"position": [
-580,
500
],
"parameters": {},
"typeVersion": 1.9
},
{
"id": "a02e65e7-65bb-498c-9377-ce3ea81d9a8e",
"name": "xAI @grok-2-1212",
"type": "@n8n/n8n-nodes-langchain.lmChatXAiGrok",
"position": [
-640,
700
],
"parameters": {},
"typeVersion": 1
},
{
"id": "6d9f3ace-c0ed-4d53-8bf3-bdf81756aa5c",
"name": "Postgres 聊天记忆",
"type": "@n8n/n8n-nodes-langchain.memoryPostgresChat",
"notes": "n8n_chat_memory\n{session_id}:{timestamp}\n30 CHAT, EXPIRY 60m",
"position": [
-480,
700
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 1.3
},
{
"id": "7b524e33-baaf-4bfa-b5f6-b2a95d657490",
"name": "加载用户记忆",
"type": "n8n-nodes-base.postgresTool",
"notes": "n8n_user_memory",
"position": [
-480,
980
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 2.6
},
{
"id": "5091a915-f689-4a42-be68-3348095a7a8f",
"name": "保存用户记忆",
"type": "n8n-nodes-base.postgresTool",
"position": [
-320,
980
],
"parameters": {},
"typeVersion": 2.6
},
{
"id": "3d4ba794-f43b-4293-ad40-4b08cddfd26a",
"name": "便签6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-660,
880
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "ed6bd7e5-15aa-4b68-8664-73476cb86ea0",
"name": "出租车服务",
"type": "@n8n/n8n-nodes-langchain.toolWorkflow",
"notes": "Demo Taxi Service",
"position": [
-260,
720
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 2.2
},
{
"id": "000738a8-1449-494c-915e-c90c905ac898",
"name": "提供商",
"type": "n8n-nodes-base.redis",
"notes": "{session_id}:service:providers",
"onError": "continueRegularOutput",
"position": [
-640,
240
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "62afafe0-f3a0-47ae-9f6e-85d53407a3e7",
"name": "新会话",
"type": "n8n-nodes-base.redis",
"notes": "{session_id}:session",
"onError": "continueRegularOutput",
"position": [
20,
480
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "0f3472f1-4a88-47df-bc59-40898b41d98e",
"name": "输出",
"type": "n8n-nodes-base.set",
"position": [
440,
480
],
"parameters": {},
"notesInFlow": false,
"typeVersion": 3.4
},
{
"id": "cc82dbc1-71b4-4696-ae5a-fd5e6dbea5b4",
"name": "代码",
"type": "n8n-nodes-base.code",
"position": [
-420,
240
],
"parameters": {},
"typeVersion": 2
},
{
"id": "9552eed5-d597-446c-9e40-a29157d06441",
"name": "测试输出",
"type": "n8n-nodes-base.set",
"position": [
200,
1000
],
"parameters": {},
"notesInFlow": false,
"typeVersion": 3.4
},
{
"id": "2a8d673d-0e23-4685-b4c8-c163d9b75afb",
"name": "聊天切换",
"type": "n8n-nodes-base.switch",
"position": [
200,
480
],
"parameters": {},
"typeVersion": 3.2
},
{
"id": "96a6b050-f392-4aaa-a3ab-0c62644ddde7",
"name": "提供商切换",
"type": "n8n-nodes-base.switch",
"position": [
-220,
240
],
"parameters": {},
"typeVersion": 3.2
},
{
"id": "8275c11d-d09c-4271-a4b1-bff18dda1680",
"name": "便签7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-320,
640
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "d1779d3c-835c-44f3-b24d-b04f60b36e87",
"name": "便签8",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1040,
460
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "9508ff99-720e-44f4-8a75-f554a008ad63",
"name": "便签9",
"type": "n8n-nodes-base.stickyNote",
"position": [
120,
880
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "f1451ac8-a4ae-4938-9952-c982b7322e60",
"name": "便签 10",
"type": "n8n-nodes-base.stickyNote",
"position": [
-720,
140
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "7030e654-d39b-4342-84ae-90da37d5f513",
"name": "错误输出",
"type": "n8n-nodes-base.set",
"notes": "Please retry.",
"position": [
60,
1320
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 3.4
},
{
"id": "9a5ac53e-5297-4f20-ac62-a5c54ab1c89f",
"name": "出租车服务重定向",
"type": "n8n-nodes-base.executeWorkflow",
"notes": "Demo Taxi Service",
"position": [
240,
260
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 1.2
},
{
"id": "32b1e6ae-f4a1-4b82-aa92-bdb35fb6cabb",
"name": "回拨",
"type": "n8n-nodes-base.executeWorkflow",
"notes": "Demo Call Back",
"position": [
440,
1340
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 1.2
},
{
"id": "bcccdc7a-8d95-498c-9f45-6b5dcc5a45bb",
"name": "出租车预订工作器",
"type": "n8n-nodes-base.executeWorkflow",
"notes": "Test Taxi Booking Worker",
"position": [
760,
220
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 1.2
}
],
"active": false,
"pinData": {},
"settings": {
"timezone": "Etc/UTC",
"callerPolicy": "workflowsFromSameOwner",
"errorWorkflow": "vuso7W8t402BPcT2",
"executionOrder": "v1"
},
"versionId": "d56863e7-49c5-4265-b819-71806ab5146e",
"connections": {
"Code": {
"main": [
[
{
"node": "Provider Switch",
"type": "main",
"index": 0
}
]
]
},
"Input": {
"main": [
[
{
"node": "Rate Limit",
"type": "main",
"index": 0
}
]
]
},
"Output": {
"main": [
[
{
"node": "Call Back",
"type": "main",
"index": 0
}
]
]
},
"Session": {
"main": [
[
{
"node": "Chat Memory",
"type": "main",
"index": 0
}
]
]
},
"AI Agent": {
"main": [
[
{
"node": "New Session",
"type": "main",
"index": 0
}
],
[
{
"node": "Error Output",
"type": "main",
"index": 0
}
]
]
},
"If Rated": {
"main": [
[
{
"node": "Rated Output",
"type": "main",
"index": 0
}
],
[
{
"node": "Session",
"type": "main",
"index": 0
}
]
]
},
"Provider": {
"main": [
[
{
"node": "Code",
"type": "main",
"index": 0
}
]
]
},
"Rate Limit": {
"main": [
[
{
"node": "If Rated",
"type": "main",
"index": 0
}
]
]
},
"Chat Memory": {
"main": [
[
{
"node": "Channel Switch",
"type": "main",
"index": 0
}
]
]
},
"Chat Switch": {
"main": [
[
{
"node": "Output",
"type": "main",
"index": 0
}
],
[
{
"node": "Output",
"type": "main",
"index": 0
}
],
[
{
"node": "Test Output",
"type": "main",
"index": 0
}
]
]
},
"New Session": {
"main": [
[
{
"node": "Chat Switch",
"type": "main",
"index": 0
}
]
]
},
"Test Fields": {
"main": [
[
{
"node": "Input",
"type": "main",
"index": 0
}
]
]
},
"Error Output": {
"main": [
[
{
"node": "Call Back",
"type": "main",
"index": 0
}
]
]
},
"Flow Trigger": {
"main": [
[
{
"node": "Input",
"type": "main",
"index": 0
}
]
]
},
"Rated Output": {
"main": [
[
{
"node": "Call Back",
"type": "main",
"index": 0
}
]
]
},
"Taxi Service": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Test Trigger": {
"main": [
[
{
"node": "Test Fields",
"type": "main",
"index": 0
}
]
]
},
"Channel Switch": {
"main": [
[
{
"node": "Provider",
"type": "main",
"index": 0
}
],
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"Provider Switch": {
"main": [
[
{
"node": "Taxi Booking Worker",
"type": "main",
"index": 0
}
],
[
{
"node": "Taxi Service Redirect",
"type": "main",
"index": 0
}
]
]
},
"Load User Memory": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Save User Memory": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"xAI @grok-2-1212": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Postgres Chat Memory": {
"ai_memory": [
[
{
"node": "AI Agent",
"type": "ai_memory",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
这是一个高级难度的工作流，适用于Support、AI等场景。适合高级用户，包含 16+ 个节点的复杂工作流
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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外部链接
在 n8n.io 上查看 →
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